Answered question

I see my plan price different in 2 places on Fizz web site

I noticed a sudden change in my plan price. My last billed was $31, but since yesterday I noticed that it is now $40
on "my plans" page. I checked my email and made sure that I didn't' miss any email notification from Fizz. I then used the "adjust plan" to see if I would be better off changing my plan, but noticed that my plan price is still $31.

Which of them is correct? Should I reach out to @Fizz, how? I searched a long time but didn't find their contacts, not even the chat function.

MT
MT

MT

User level
Level
2
956 / 2000
points

It's a display issue that many users are impacted.
In my case the display price was higher than it supposed to ; however I was charged with the correct price.
.
If you still want to contact Fizz you can do so by opening a help page and you'll see a bubble chat at the bottom right in about 15 seconds.
Try this link to initiate a chat session with Fizz : https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what...

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Other answers

Do not worry it is a bug
 
https://community.fizz.ca/questions/2168326-price-change
 
You can see here a Whizz (a Fizz emploie answer to the same question)

 

If you want to contact Fizz here how you can do that

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Jessica,

Fizz is experiencing a display issues since a few days.

However, we are not supposed to be charged for this display change.

Please, check your credit card payment when your billing cycle will be charged.

Lucas
Lucas

Lucas

User level
Level
2
1630 / 2000
points

It’s an issue that only affects the display. I just payed the next month at my usual charge, not the increased one that is displayed on the “My Plan” webpage.

It has happened before. It's just display issue. Seems everyone is affected this time.

My plan renewed earlier today at the expected price. After your renewal, you can check your transaction history to confirm.