Answered question

Price Change?

I just started a new billing cycle and both of our plans went up by 5$. I haven't made any chances to my plan. Has this happened to anyone else?

Andrew
Andrew

Andrew

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1
171 / 750
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Whizz
Whizz

Whizz

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Level
4
5000 / 5000
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Team

Hello Andrew,

As this could only be a display issue, I'm kindly asking you to contact us in private by chat and we'll help you further to resolve it. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu

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Other answers

nearly everyone has this issue at the moment, and fizz confirmed that it is only the display issue, not the actual price increase. if you look into your invoice, you were not charged any increased price comparing to previous cycle. this issue is ongoing for few days now.

If you started the new billing cycle, can you check in the transaction history if the amount that you paid is correct?
Since it was suppose to be ony a display issue.

Melissa
Melissa

Melissa

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0
47 / 100
points

My billing cycle re-started today and I was charged the regular amount so it is confirmed just a display bug (for me anyway)

Fizzles
Fizzles

Fizzles

User level
Level
2
1119 / 2000
points

I too spoke with support yesterday (as yesterday was my billing date) and they confirmed it was a visual bug only and I was indeed charged my "old price" and not the higher one I saw on the webpage