Answered question

sim card not valid?

New to Fizz. Getting message on phone. sim card not valid

Pierre
Pierre

Pierre

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MichelP
MichelP

MichelP

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Pierre,
We are Fizz users.

to get an effective support, please, try to chat with Fizz customer service. If your sim card is not valid, they can help you to solde your problem,

First, go online and acces to your account. Then, type:

https://fizz.ca/en/faq/resolving-issues

A green bubble chat will appear down to the rigt page. When you see it, click on it.
Your chat session will begin with them. Good luck!

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Other answers

Pierre
Pierre

Pierre

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No Samsung S7

This may seem like a simple answer, but are you sure you’ve chosen your plan on the card and have been charged for it (indicating the plan is active)? I ordered a blank SIM card for 10 dollars originally and it wasn’t until my plan was processed and charged to my credit card did it begin to work in my phone.

Pierre
Pierre

Pierre

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points

Mike - The phone is unlocked
Fizz01 -that was a worthy answer. However, I checked my card and the amount has reached my account.
general comment, although I appreciate the community's quick support, I'm not impressed by Fizz' chat support. I can't find it any, despite numerous attempts and searches. I had been considering to switch my Internet to Fizz. I can't say this will contribute to making me make the switch

Berts
Berts

Berts

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Verify if your phone is unloked.Call Fizz for good result.

kk
kk

kk

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2
939 / 2000
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did you receive email stating that your fizz number activated? or it is a new number?

Mike
Mike

Mike

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I do not know if you have the possibility to try the sim card in an other phone, however, do not do in a samsung, usually samsung make a reset when you install a new SIM.
Also check this
https://www.samsung.com/my/support/mobile-devices/why-sim-card-cannot-be-detected/
 
if nothing help, contact the support since you can have a BAD SIM.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

You may have a bad sim card. If you can, check with another phone and if you are getting the same message, you will need to contact support for help to get a replacement. Or you can just buy another one.

Pierre
Pierre

Pierre

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Text bubble finally appeared. Can't figure why it wasn't yesterday afternoon, but at least got confirmation from some of your replies that I was doing it right. Their tech support will reset my SIM card and I will be sent confirmation and instructions, to start activation process over.

For the sake of collective knowledge, I should mention that I had received 2 emails since yesterday, telling me to finish my activation process. However, when I tried, I kept getting a notice that the sim card already belonged to a member. Therefore, the problem may indeed be a bad SIM card. I will confirm here, when I'll have gotten their info and tried the process again.

Thanks to all