Answered question

Fizz Technician Work Hours?

Since i'm not home most of the time, does or will fizz technician deliver the internet modem after 18:00hrs or on weekends?

vanigh
vanigh

vanigh

User level
Level
2
1196 / 2000
points

Hello vanigh,

In week-end our technician will be delivering the modem only until 5PM. For the week days, on the other hand, they will be arriving until 8PM.

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Yes you are able to schedule an appointment during the weekend.

You can contact the support in order to have all the details

 

 

If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

It is important to add the referral code must be used during the creation of your plan when the taxes are shown

 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

 

 

Vanigh,
Yes during the weekends,

First, choose to connect to your account.
Click, First, Overview and down to the right page.
You'll see, Fizz internet, click on Add a plan
You will choose your speed plan
And on Appointment, fizz will offer you different dates and hours of installation. and you choose one that you prefer. and Finally: Apply.

Fizz will charge you automatically the day you order it but, dont worry, your monthly billing date will begin the date of your installation.
I want offer to you my referral code: YJRSP.
You will benefit of a rebate of 25.00$ after the second payment and i will get it too. Thank you! IMPORTANT: this referral code must be applied when you order your internet Fizz plan.

Enjoy! Fizz internet!

you will see all the options available when you make the appointment, you might want to set it to the morning, as usually they are more efficient in the morning. You can also reschedule it later if not convenient.

Dani
Dani

Dani

User level
Level
4
5000 / 5000
points

Absolutely!