Answered question

Error message "You have reached the maximum number of SIM cars you can buy"

Any idea how to buy it under the same address? do I have to change my shipping address and that´s it? do I need to purchase it with a different credit card with different "bill to" address?



User level
1 / 100


User level
5000 / 5000

You need to ask for a reset to the costumer service


Your billing address is the adress requested when you add a new payment method. The address you associate with your credit card must be the same as you gave to your bank to be accepted.

Your shipping address is the address where you would like to receive deliveries. If you are away from home during the day, you may prefer to have your SIM or other hardware delivered to your workplace. The shipping adress should be in the subscription area.


Therefore, you can ship to an other address, the address must be on the subscription zone


To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.



  • Go to this page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

You're looking to add a SIM card to your account?

You can buy multiple SIM cards for yourself or your family in order to add new plans to your account.

  1. Go to your Overview in My Account
  2. Click on Add a Plan.
  3. Order a new SIM.
  4. Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address. Note that if you order additional SIM cards — for example, for a child or colleague — SIM cards will be delivered to your attention at the shipping address associated with your account.
  5. Choose your shipping method.
  6. Select a payment method and click Submit order to pay for your SIM card.
  7. When you receive your SIM card, add a new plan to your account.

If it doesn't work, contact customer Service, i'm sure they will find a solution for you to buy more than one sim cards at the same address.  


Is this your first plan with Fizz?  if yes and you want a 25$ credit, use the code DKJR7.  sThe credit will be on your 2nd payement.  You need to enter the code when you activate your first plan, when you see the tax amount on the screen.