Answered question

I can't make outgoing calls?

I try to make a call and it says that outgoing calls are deactivated and to contact customer support by dialing *611...then I try but it tells me again that I can't make outgoing calls.



User level
5 / 100

Did you try to put your phone in airplane mode for 20 seconds or reboot the phone?
Do you have minutes in your plan?

Is your phone compatible with the Fizz network?

The phone already works with Fizz?

To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


  • Go to any help page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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