Answered question

Why I can't change my plan?

Each time I click "adjust plan", it shows something as follows"

"No change can be made before 11.16.2019. Please come back after this date to try again."

Does anyone have a clue?

11.16 is my billing date.



User level
1 / 100

Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Chrome, Opéra, Edge or Firefox


If the problem had not been resolve, contact the support




Go to this page you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers



User level
5000 / 5000

If you already try to use a different browser without any luck, contact the support
Since multiple users reported the same issue

Hi Qing,

Your new plan take effect at the start of your next payment cycle !

your plan starts every 16th of the month

and Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made.


You’ll therefore have to wait for the next payment cycle.

see link below for the generic process :)

How do payment cycles work?

How do I change my mobile plan?


have a good day...