Answered question
My payment method expired. Didn’t realize In Time. I received an email telling me they tried two payment attempts. So they suspended my account before I could add an updated expiry date. I updated it an the payment was processed but since then my data on my phone has not worked. Calls and texts work ok. Data is dead though. I have loads of data in my bank and on rollover. Paying for 2Gb of data per month.
Try to reboot your phone, double check the apn and if this does not help contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Communicate by messenger with them....so far that is how a got the best response on solving my problems.Good luck!
