Unanswered question

data disabled on the phone but counting and calculated 1G already

please fix. no data usage whatsoever?

andrew
andrew

andrew

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Answers

Contact the support, they have tool to tell you what is going on with your data

 

CHAT

Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apnif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Andrew,
to resolve this problem, you need to contact Fizz customer's service.
Please, chat with Fizz's team on business hours(8h00 to 21h00).

First, get to your account and:

https://fizz.ca/en/faq/resolving-issues

andrew
andrew

andrew

User level
Level
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53 / 100
points

hi, thanks for the prompt answer. data usage numbers are from FIZZ site , that's what makes it very weird. Please tale care. Thanks.

There is an issue with Fizz data counter.
We are a community of users, so we can not fix your problem.
You need to chat with Fizz and ask them to fix it.