Answered question

How do I change my Internet scheduled appointment???? The Chat service if off durint the business hours!!!

I am in an emergency and I need to cancel my today appointment or and change it to tomorrow. However I cannot do it using my account. Also the chat service is unavailable during the business hours! This is terrible. I will cancel my internet plan with Fizz. Poor support.

farhour
farhour

farhour

User level
Level
0
14 / 100
points
 

Because there is less than 20 hours and you cannot cancel your appointment. You will just miss it and you need to take another one.

 

You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

To reschedule your technician appointment:
  1. Log into your account and go to Manage plan.
  2. Click on Appointments.
  3. Here you will be able to see a complete list of all your past and future appointments.
  4. Scroll to the appointment you wish to modify.
  • To reschedule an appointment, click on Reschedule.
    • This will open the booking interface. Select a new day and time slot and click Save.
    • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
  • To cancel an appointment, click on Cancel.
    • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

When your appointment is less than 20 hours away, you cannot change it yourself.

And unfortunately technicians are likely already fully booked for tomorrow.

 

Since you will miss your appointment, you can go here to see your options:

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

 

You can always chat with Fizz support during business hours: https://fizz.ca/en/contact-us

If chat personnel are all busy, then the chat will not appear. Try contacting via Facebook Messenger ... may not be as quick, but they be able to get back to you promptly.

Legandir
Legandir

Legandir

User level
Level
2
1850 / 2000
points

File Up the form!

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Farhour,

I'm really sorry for any inconvenience that you may have encountered. I've checked your account and I see that your Home Internet plan has been activated and it's up and running.

To chat with us, please make sure that:
You're logged into your Fizz account.
You're active on a help page.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.
Please check the info provided on the following link: https://fizz.ca/en/contact-us.

If there's anything else I may help you with, please let me know and I'll be more than happy to assist you further.

Have an amazing day!
Radu