Answered question

Plan change Pending

So I changed my phone plan a while ago in the month so I could have more data. My plan was supposed to change cycle two days ago, instead it says my next cycle is in -2days and I haven't got any data added, so I am currently stuck on the data from the last cycles. I thought maybe it hadn't charged my card but I have been charged

For this kind of problem you must contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Unfortunately, Fizz's plan change system is still somewhat buggy, and this kind of thing can happen. Their customer service should be able to get it fixed for you, or submit a ticket to get it fixed.

No choice, you have to contact Customer Service  :

Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

Have a great day!

Legandir
Legandir

Legandir

User level
Level
2
1787 / 2000
points

You might want to contact Fizz

Kovid
Kovid

Kovid

User level
Level
4
5000 / 5000
points

Check your credit card to see if you got charged for the old or the new plan.
If you got charged for the old plan, that means the changes were not implemented. It has happened to me and others as well. In either case, you should reach out to customer service by chat.

Unfortunately your plan change did not go through due to a system bug.

You have to contact Fizz support to get this fixed.

 

Free free to post again if you need some data gifted to you.

I have extra data to give, but I have a problem to receive private messages.