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Wifi/internet speed?

My internet is very slow. I try watching a show and it keeps stalling. Where can I see where the problem lies? I cannot access the app, so that is useless.

Noriec
Noriec

Noriec

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2 months ago
Category
Internet
Category
Technical Issues
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6 answers
Author name
Noriec
Date
November 17, 2019
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Gswim

Gswim

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2
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check this link for solution https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

 

if it is still slow, you can contact Customer Service by chat :

 

Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger: https://facebook.com/fizzca.


 

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Lucas
Lucas

Lucas

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The app can really help pinpoint the bottleneck of your system.

Why can’t you access it?

I guess you already did this step, but try to restart your modem to see if it resolves your issue

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Lucas
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Fizzy

Fizzy

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You can restart your modem.

Connect your computer directly to the modem via ethernet cable. Run a speedtest.

 

If all is well, then try the speedtest with your wifi connection.

If you are using 2.4GHz, try disabling it and using 5GHz only. Or vice versa.

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Fizzy
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Alfio

Alfio

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What Fizz says. Remove use of the Wifi and connect directly (hardwired) to the modem for troubleshooting purposes.

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Alfio
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MichelP

MichelP

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Noriec,,

Have you tried ( like others told you) to restart your modem and put directly after an ethernet cable to your computer? Have you tested a speed test? Did you get a better speed?

Let us know . I hope, your problem will be evolved.

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MichelP
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Elizabeth

Elizabeth

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763 / 2000
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Sometimes simply restarting the router speeds it up significantly

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Elizabeth
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