Answered question
My internet is very slow. I try watching a show and it keeps stalling. Where can I see where the problem lies? I cannot access the app, so that is useless.
check this link for solution https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
if it is still slow, you can contact Customer Service by chat :
Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
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Other answers
The app can really help pinpoint the bottleneck of your system.
Why can’t you access it?
I guess you already did this step, but try to restart your modem to see if it resolves your issue
You can restart your modem.
Connect your computer directly to the modem via ethernet cable. Run a speedtest.
If all is well, then try the speedtest with your wifi connection.
If you are using 2.4GHz, try disabling it and using 5GHz only. Or vice versa.
