Answered question

I had requested to change my plan from 120 mbps to 60 mbps 4 months ago? Why am I still being overcharged?

It hasn’t been changing for the last 4 months and I have been overcharged for all this time. This time I made the request again and took a screenshot showing how my account is supposed to change on Nov 5, 2019 but I am still on 120 mbps. This is ridiculous! I really want Fizz to take action on it else I’m going to have to take a strict action.

Sarika
Sarika

Sarika

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23 / 100
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You will have to contact customer service directly, either via the chat bubble on the bottom right of the solutions hub articles, or via facebook messenger. We're just other customers. We can only tell you that yes, FIzz has some problems with their billing and account change software, and you're not the first to have to contact customer service to get a plan change done properly.

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Other answers

MichelP
MichelP

MichelP

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Sarika.

Unfortunately, Fizz team still have problems with billing of theirs customers...

Consider to chat with them again. It's not very pleasant.
I hope you'll get refund soon?

Annick
Annick

Annick

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You have to contact customer service to change you service and get a refund at least for the last month since you have a screenshot that prouves that you did try to change it.
The chat bubble is available via : https://fizz.ca/en/faq/resolving-issues
Let us know what happens

Alfio
Alfio

Alfio

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Yup, get on chat or Facebook Messenger to have this resolved.