Why are my reward program points resetting to level 1, 25 points?

After 3 months you account is deleted from the community

Try to contact the support for help. They have tool to see what's really going on with your account.

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Thank you both! Both your answers have helped me piece together what I believe has happened. Despite having a mobile plan and making my monthly payments (and my phone working without issue), my account shows that I don't have a plan at all. This might make me seem inactive and delete my points every 3 months.
Cheers.

That's a bit weird, but yes, it seems that the problem is that the points system of Fizz thinks that you don't have a plan, so it keeps resetting your points. Have you contacted customer service to put in a ticket to get this fixed? Bonus data/savings on your phone bill can only come from gaining levels and keeping them.

Ticket sent. Hopefully my days as a level 1 pleb are numbered.

Back to lurking for me...

Tarik, let us know why it is happening after Fizz support gets back to you.

It's scary... If we dont visite the hub for 3 months we lose our points and upgrades??

You can only loose points if you don't have an active plan in your account.

Tarik,

Please let us know what it's happening after you talk with the FIZZ team. Thank you, this rewards program is difficult to understand and follow.

fizz..has a glitch for every possible situation...

Yeah I see that too. Although I dont really know what the use of these points are.so I dont really bother

... you know when you do something terribly dumb and advertise it to the world...

Folks, I'm an idiot. I ordered my sim card using one email address and created my plan using another. Obviously, I forgot this slightly major detail and kept checking the wrong account. Fizz was kind enough to break this to me gently and, as it turns out, my account with the mobile plan has a whole heap of points and everything is fine.
Please ignore this entire thread as I shrivel up in shame.

@Tarik, well, that's actually pretty good news all things considered. You have a bunch of points, and now you can finally activate at least one bonus!

Please close this

Be active my friend.

yea me too