Answered question

I have a problem switching number. I forgot to do it when I registered

I don’t know where to click in order to change my phone number ?

mary
mary

mary

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Mike
Mike

Mike

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Level
4
5000 / 5000
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If you want a new phone number, this is the guide

https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number

If you want to transfer your previous number is not possible without having a new sim or unsubscribe

For this contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Legandir
Legandir

Legandir

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Contact the support. It's might be too late to Do IT yourself!

My understanding is that you can only port your number over to Fizz when you're activating your sim card.
Your best chance would be to buy another sim card and port your number during activation.
It would nice if you could re-activate your current sim card, I guess it's not possible.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

You can port your number when you are activating a new plan.

Currently it's not possible to port your number to an active Fizz plan. I read that Fizz may change this in the future, but for now it's not possible.

 

Did you just register this week? You're supposed to have 15 days to try out the service.

You can contact Fizz support and let them know the situation. They can let you know your options.

Hopefully you can cancel the current account and create a new one with your ported number, without incurring extra fees. Like others said, Fizz SIM card is reusable.

 

p.s. If you are creating a new account and looking for a referral code, you can use mine 66KGA. We will both be rewarded with a $25 credit once you have paid your second monthly bill.