Answered question

Payment question

Hey there,

I had a credit card change done which prompt a warning informing me that I have till 10 PM tonight to update my payment.

I went ahead and made the change, it's currently 10:21 and I haven't received any updates or anything similar, my credit card hasn't been charged at all.

I can't lose my phone number as I have a lot of important calls coming in,

Let me know what I should do,

Cheers,

Abdallah-Nasser
Abdallah-Nasser

Abdallah-Nasser

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here's what i found on the site :

IMPORTANT

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

  1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.

  2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

 

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Other answers

Unfortunately at this time you can not contact Customer Service to confirm so you will know at midnight if the change worked. 

Hopefully it will be all good :) 

All you need to know is in this link, Read carefully
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
.
IMPORTANT
Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.
.
If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those .
.
Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.
.
Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.