Unanswered question

Data does not work,never.(Manually APN done)

I have used fizz for a few months and i add data into my plan, however, the data that I bought has not worked ever. I am using iphone 6 plus and Android at the same time, but none of them can use fizz's data. I have manually set the APN as you said, still not useful. Hope any of your tech support can fix this for me ASAP, please! Thank you.

Yuan
Yuan

Yuan

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0
2 / 100
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Answers

Here we are users.

After have configured the APN you must select them as default and reboot the phone.

if this does not help, contact the support again.

CHAT

  • Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

With iPhone, you should have the latest iOS installed.

With some Android phones, you need to remove the old APN or perform a factory reset.

 

If you have confirmed that you have data (via Fizz account > your mobile plan), then you'll need to get Fizz support to look into this. If it cannot be resolved quickly, Fizz support will escalate your issue by creating a ticket.

VincentMG
VincentMG

VincentMG

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2
1698 / 2000
points

Contact Fizz directely!

Are your phone compatible? They are for the north america market?
There are different version of iphone for different market and for the android it is the same

You may want to try this ... For the iPhone especially, try to restart the phone. If it asks you to accept network settings when it restarts, answer yes.

Yuan, there's nothing wrong with your phones.
Something went wrong after you changed your plan.
With Fizz, most of the time what was working well will fail after a plan change.
That's at least my experience. You need to chat directly with Fizz customer service to get help.

MichelP
MichelP

MichelP

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Level
3
2442 / 5000
points

Yuan,
Please, contact the support. You need to chat directly with Fizz team.

Bill
Bill

Bill

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Level
1
624 / 750
points

I guess you need upgrade iPhone iOS to latest 13.x and that's it.