Answered question

When i make a phone call it says im in the USA when im in canada

When i make a phone call from canada with a (438) phone number, it appears that im from USA. I LIVE in Canada and make calls IN canada. Ever since i got a FIZZ phone number it says i call from USA and im in USA...???? PLEASE HELP

ALEXANDER
ALEXANDER

ALEXANDER

User level
Level
0
12 / 100
points

When did you activate your plan and how long have you had your phone number?

 

It is possible your number is part of a new set of recently released numbers, meaning they are not yet recognized as belonging to Montreal area in Canada.

 

The important question is are you receviing your calls and able to send/receieve text? Are others able to call you without having to call long distance?

 

If you are not attached to your number, you can request a number change by logging on your Fizz account.

 

If it poses a problem, you can contact Fizz support for help.

If you wait, the issue may resolve itself.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

This is apparently a known issue which has happened in the past. Not sure why it's still happening. Might be worth contacting chat yourself to see if they have any updates.
.
https://community.fizz.ca/questions/1913128-438-montreal-number-shows-distance-usa-number-everyone

SittingRam
SittingRam

SittingRam

User level
Level
3
2899 / 5000
points

sometimes its just the android OS making broad assumptions about north-american area codes

ALEXANDER
ALEXANDER

ALEXANDER

User level
Level
0
12 / 100
points

I am Not in USA, i have only Canada Coverage... I live in Montreal (438) area code. I have an iphone 6

SittingRam
SittingRam

SittingRam

User level
Level
3
2899 / 5000
points

Very interesting then