Answered question

Wrong phone number dhiwed for outgoing MMS ?

I had a 343-xxxxxxx number last year, and I cancelled this sim card in summer. I reactivated it in October to keep the stabilization price with different 613-xxxxxxx number. Call/text/data all works as expected, except my phone still recognize this sim as old 343 number. Yesterday I sent a few MMS with photo to different people who use non-fizz cell. Both told me the MMS messages care from either 438 or 418 area code, not my 613. Anybody faced this before?only MMS, regular text without picture works fine

Bill
Bill

Bill

User level
Level
1
624 / 750
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

What phone are you using?

 

Here are 2 things you can try:

1. Try your SIM on another phone.

2. Backup your phone. Do a factory reset. Restart your phone.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you try to reset the phone?
I reactivate a SIM and I did not had that problem.
On my opinion you will not get your stabilization period :(

 

https://fizz.ca/en/faq/important-information-mobile-members-who-subscribed-october-17-2019

 

What will happen to the price of my mobile plan if prices change?

I subscribed BEFORE April 12, 2019:

To thank you for being true ambassadors from the get-go, the price you are paying now will stay the same (1). If you change your plan, however, you will lose the price you are paying now, and regular prices will apply.

I subscribed BETWEEN April 12, 2019, AND October 16th, 2019, inclusively:

When you subscribed to Fizz during the stabilization period, you were informed that your plan was to switch to its regular price once that period was over. But to thank you for your patience and collaboration, you get to keep the price you are paying now until early 2020. You will be notified of the switch to the regular price 30 days in advance. If you change your mobile plan, however, you will lose the price you’re paying now, and regular prices will apply.

Alfio
Alfio

Alfio

User level
Level
3
2499 / 5000
points

Sounds like a bug ...nothing you can do on your end. Contact Fizz and let them know.

As for the stabilization period, see what price your plan is costing you in the account details. Either way, Fizz has indicated that they will increase prices to the regular plan prices in early 2020.

Bill
Bill

Bill

User level
Level
1
624 / 750
points

I reset phone twice but phone number is same 343-xxxxxx in Android setting part. I can call in/out with new 613xxxxxxx just fine. This is old fizz sim card without activation code on it ( new sim has activation code printed on sim). I guess it's a bug but I don't want pay $10 to buy a new sim.

SittingRam
SittingRam

SittingRam

User level
Level
3
2546 / 5000
points

This happens on Iphones sometimes if you do a network reset. It usually fixes the problem

SittingRam
SittingRam

SittingRam

User level
Level
3
2546 / 5000
points

Okay, i just read your second message. Sorry

Bill
Bill

Bill

User level
Level
1
624 / 750
points

I'm positive it's related to the old sim card when it's only $2/month for Fizz 4g data. My friend who bought new sim card this year can reuse this sim just fine with correct new number in setting. Mine always showed my old 343-xxxxxxx ( recycled) in phone settings. As long call in/out with new number ok, I will just leave it as is.

Eder
Eder

Eder

User level
Level
4
5000 / 5000
points

That's weird but I have never experienced this.