Answered question

Why unable to reactivate my sim card?

Due to problem for payment didn't got through

Somie
Somie

Somie

User level
Level
0
3 / 100
points

Follow these step and when your payment is accepted I will take a Few hours and your SIM card will be activated.
Read this link to learn about this situation
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
.

First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.
.
What payment methods can I use?
 
You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.
 
Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method
 
IMPORTANT
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special words (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

If the above suggestions don't work, do not hesitate to contact Fizz so they can help you out. Try using chat first for this type of situation.

Bill
Bill

Bill

User level
Level
2
761 / 2000
points

Be patient. Fizz will charge your card in 1am next day after you updated your CC. If you can't wait, chat with Fizz and ask them manually charge your card in day time. It can be done.