Unanswered question

can not pay blocked

can not pay or change credit card,they won't take the money

sam
sam

sam

User level
Level
0
2 / 100
points

Answers

To change your credit card, you need to add a new one and associate to your account.

 

this is the full guide

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

If you do not have problem with the credit card, you must contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hello Sam,

I am sorry for the inconvenience. Can you please give us more details about this issue?

Do you receive any kind of error?

-Bogdan

Eder
Eder

Eder

User level
Level
4
5000 / 5000
points

Only customer service can help you on this.

@Whizz: what is the maximum number of credit cards allowed now?

Bill
Bill

Bill

User level
Level
1
624 / 750
points

I guess you have that "reached maximum card " error, just chat, ask fizz remove restrictions. And add new card after.