Answered question

Can’t replace my credit card number

I can’t replace my credit card number. A message tell me i only can use visa or MasterCard card and the number I use is a visa. How it work?

Emilie
Emilie

Emilie

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Hello Emilie,

Were you able to update the payment method on your account? While adding a card on the account, please make sure that section for billing address you fill in has the same information as it shows on the bank statement. If you require further assistance with this matter, please try to reach us by chat or Facebook Messenger.

Have a good day.

Catalin

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Other answers

Is it a Canadian credit card?

https://fizz.ca/en/faq/what-payment-methods-can-i-use

You can use a Visa or Mastercard credit card (including prepaid), or a Visa Debit card to pay for your Fizz plans.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

 

If you are not able contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Emilie
Emilie

Emilie

User level
Level
0
11 / 100
points

Yes it’s a Canadian card

Contact the support

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

First step is to add a new payment method (Visa, Mastercard or Visa debit) in the profile. Go to My profile -> Payment methods -> Add payment method.
Second step is to associate the newly added card with a plan. Go to My plans -> Manage plan -> Payment methods and click on the newly added card. Then you can delete the old card from your profile.