Answered question

Old number transfer not transfered?

My SIM card has been activated about 3 hrs ago and I requested a transfer of my old number but I have not yet received any confirmation regarding that and as such my phone is not working

Rana
Rana

Rana

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You must contact the support they are the only one that can look on it

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Your Fizz SIM card should already allow you to make calls and send text (if you have these options included in your Fizz plan).

 

Your old provider account must be kept active during the port request.

All calls to your number or texts to your number will be sent to your old provider SIM until the port request is complete.

Once the port is completed, your old provider account will be closed.

 

Restart your phone to check if your Fizz SIM is working. If any issue, you should contact Fizz support.