Answered question

Why can't I gift data?

Why can't I gift data to someone who has data plan?

Hannah
Hannah

Hannah

User level
Level
0
24 / 100
points

What error message are you getting?

 

You need to have at least 500 MB available on your current data plan to gift.

 

If you have unused data in your account, you can gift it to any member who is findable in the Fizz community (in other words, anyone who is not in Incognito mode), and whose plan includes data.

 

You can choose to randomly gift data any time. Or, you can wait until it’s almost the end of your payment cycle and gift data before it rolls over. Learn about Rollovers

 

 

If you want to gift unused data at the end of your payment cycle, you can gift it right up to 48 hours before your current payment cycle ends. Once this cycle is over, however, the data will roll over — it will no longer be available to send as a gift.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hannah
Hannah

Hannah

User level
Level
0
24 / 100
points

His privacy setting is "The full experience".

What exactly is the issue you are encountering? Are you unable to get to the functionality in your online account? Are you getting an error message? It will be easier for us to help you if you provide more details.

If neither with the email the only solution will be to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hannah
Hannah

Hannah

User level
Level
0
24 / 100
points

Thank you all. When I tried to gift data, I got the error message: "shortcode.source_product_is_not_found". Is this because I tried to gift the date from my perk? I don't have data plan, but the person I tried to gift data to has data plan.