Answered question

Why am charged every month after unsubscribing and deactivating the sim?

I deactivated my sim on July 2019 and i have been charged every month 19.32 since then. for September and October i see a refund of 11.30 alo how do i request for the full refund

Vinod
Vinod

Vinod

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We are users here, you need to contact the support, it seems

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Can you logon your Fizz account and remove your credit card (at least from the deactivated plan if you have another plan that is still active)?

 

Looks like Fizz has started processing refund to you. Just to confirm, you can contact Fizz support to remove your credit card and ensure any remaining overcharge will be refunded.