Answered question

My sim is not associated with my account, how do I fix that?

My account doesnt show my sim on file but I have been using it and it has recently been barred. Am I using the wrong account? If so how do I access my account that is associated with my SIM?



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Try to contact the support for help. They have tool to see what's going on with your account.


To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.




  • Go to this page you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Hmm, sounds like a case for the FBI...

No seriously, I'd suggest you go to Their business hours are 8 a.m. to 9 p.m. (EST).

You can also send a message via Facebook messanger by going to and click "send a message".