Answered question

No text, no phone?

Since this morning only the data works on my mobile. On the page "My plans", it shows 0 minute and 0 sms, and it's supposed to be unlimited... I haven't changed my plan since May, am I the only one with that issue?

Looler
Looler

Looler

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Level
1
108 / 750
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Looler,

Apologies for the encountered issue.

There has been a display issue which made your services to not appear correctly on you account and interfere with your usage of the plan. I see that this has been handled now by our technical team and you were notified by the e-mail address of your account.

Wish you well.

Have a good day.

Catalin

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Other answers

Mike
Mike

Mike

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4
5000 / 5000
points
Contact the support it seems to be a common problem today

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Looler
Looler

Looler

User level
Level
1
108 / 750
points

I have and they say I edited my plan on October 14th... and that's not true, I don't even have a new Services agreement...

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Does anyone else know your password? Maybe it's time to change it.

 

Have you been hacked?

It's not funny when someone is playing with your mobile plan.

Looler
Looler

Looler

User level
Level
1
108 / 750
points

@Mike I can't modify it says I can't do it before November 5th...

@Fizzy : I haven't been hacked, and as I said my plan was not changed. It's not the first time support says that I changed it and it was not true.

Jonau
Jonau

Jonau

User level
Level
1
245 / 750
points

You've been hacked ... by Fizz.

Looler
Looler

Looler

User level
Level
1
108 / 750
points

Ha, it's the 4th or 5th time something like that happens... If my issue is not solved by tomorrow I will go to another carrier, the beta period is over and they still have issue with the billing system, it's getting ridiculous.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Sounds like your account is plagued.

If this account is problematic, perhaps you can ask Fizz if they can move your plan(s) to a new account for you.

MartinUX
MartinUX

MartinUX

User level
Level
1
229 / 750
points

The web part is not yet perfect. In my opinion it’s still beta
(Every telecom have a Weird web user interface and confusing experience)
Ask them to « stabilise » your account.