Answered question

Home internet down in Montreal H2J2C8?

Home internet is down this morning .. tried to restart the router, didn't help. Anything else I can do?

Eric
Eric

Eric

User level
Level
0
34 / 100
points
Alice
Alice

Alice

User level
Level
1
350 / 750
points

You can have a look on the Hydro Quebec outage/problems map. See if there is breakdown around your area. Maybe you have electricity but less important services might be no repaired yet
http://pannes.hydroquebec.com/pannes/bilan-interruptions-...

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Here we are users, you need to contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

I’m in Montreal, though not exactly in the same area and my home internet works fine. I would suggest to contact the support team if it’s still down.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Is there any power outage or fallen trees nearby?

 

Here is latest update from: https://fizz.ca/en/faq/status-services

 

November 2nd 2019, 2:00 p.m.

IMPORTANT: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service.

Our teams are in place to restore the situation as soon as Hydro-Québec's technicians have completed their work. Please note that the Internet service may take a few hours to return to normal once electricity has been restored.

Our mobile services are all fully functional.

Alfio
Alfio

Alfio

User level
Level
3
3683 / 5000
points

Can't hurt to contact Fizz support. If they don't help you getting up and running, then at least they might give you a timeline for a resolution.