Answered question

Internet issue - FIZZ Network Status Page

Since many Internet customers have currently Internet issue, I would suggest FIZZ at least to update the Network Status Page, thus allowing us to track the progress of the issue. So far, it's proudly states that:
'Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out.'

https://fizz.ca/en/faq/status-services

Hello,

These outages were caused by the weather conditions. Hidro Québec is still working on fixing the issues and this is why our FAQ wasn't updated. There are still some areas that are affected and the technicians are doing their best to reestablish the electricity and then the internet services as soon as possible.

Keep an eye on our site : https://fizz.ca/en/faq/status-services

Thank you for your understanding.

Have a nice day !

Corina

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Alfio
Alfio

Alfio

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Agreed. Fizz could be a little more forthcoming.

 

Meanwhile, customers can get an indication of issues in their area:  

https://outage.report/ca/videotron

Yes, they're terrible about promptly updating their network status page. You can tell there are issues by reading the community forum long before they update their page to reflect the issues (if they ever do).

Fizzy
Fizzy

Fizzy

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Some power outages from violent storm will last into next week, Hydro-Québec says

 

The utility dismissed comparisons to the 1998 Ice Storm, while saying it can't predict which areas of Quebec will get their power back first.

 

Many Quebecers will have to make do without electricity until next week as Hydro-Québec struggles to restore power after a violent windstorm left more than 800,000 clients in the dark Friday.

 

Wind gusts snapped many branches and trees, which in turn severed power lines. Many wooden electrical poles were also damaged.

 

The hardest hit areas: the Montérégie, Montreal and the Laurentians.

 

The storm left one person dead — a 63-year-old man in the Eastern Townships killed when a tree fell on him as he took photos of another downed tree.

 

With blackouts set to last days, some local governments set up warming centres. Quebec City welcomed residents on Friday evening, while in Montreal, the Côte-des-Neiges—Notre-Dame-de-Grâce borough said four buildings would be open on Saturday for those still without power.

 

It’s the biggest service interruption since the January 1998 Ice Storm, when up to 1.4 million customers were without power in the dead of winter and it took weeks to reestablish electricity to all.

 

At the height of Friday’s storm, close to 1 million customers were affected by outages.

 

Hydro said it had more than 1,000 employees on the ground and was also hiring private companies and asking neighbouring jurisdictions for help.

 

But the damage was so widespread that it will take time to deal with the downed power lines that have caused 2,000 power failures across the province, Éric Filion, president of Hydro’s distribution division, told a hastily arranged news conference Friday afternoon.

 

“That’s more than 2,000 places that our teams have to visit to make repairs,” he said. “We have a lot of work to do.”

SittingRam
SittingRam

SittingRam

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I think that by the time they think about updating the site, the issues are going to be solved. As mentioned before, the community hub is a better indicator.

MT
MT

MT

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2361 / 5000
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They don't even know that their service is down.
They have zero pro active monitoring.
We customers are their monitoring services.
Fizz uses AI : a lot of A with no I