Answered question

Internet down Brossad, no way to contact Fizz, no phone number to call support, no chat icon on the interface, no email?

Frustrated trying to contact Fizz to report that I do not have Internet, no email in 2019, no phone number to call support, the chat icon not visible no where, please call me at my cell phone registered in my account thank you

Chavely
Chavely

Chavely

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Alice
Alice

Alice

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Look outside, it’s shitty storm and snowfall. It’s normal that power down antenna and cellular tower not working due to the network.
More than 700.000 houses are without electricity, the problem is the weather.
I just got mine back, so wait before panic.

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You need to go to any page in the FAq

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Jerome
Jerome

Jerome

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Same here in St-Bruno, internet work for 2-5 mins and then drop again! I rebooth the router 3 time and nothing work! It's frustrating to not be able to contact them by phone or email, even facebook messenger, still no answer since yesterday and do "chat bubble"

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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Some power outages from violent storm will last into next week, Hydro-Québec says

 

The utility dismissed comparisons to the 1998 Ice Storm, while saying it can't predict which areas of Quebec will get their power back first.

 

Many Quebecers will have to make do without electricity until next week as Hydro-Québec struggles to restore power after a violent windstorm left more than 800,000 clients in the dark Friday.

 

Wind gusts snapped many branches and trees, which in turn severed power lines. Many wooden electrical poles were also damaged.

 

The hardest hit areas: the Montérégie, Montreal and the Laurentians.

 

The storm left one person dead — a 63-year-old man in the Eastern Townships killed when a tree fell on him as he took photos of another downed tree.

 

With blackouts set to last days, some local governments set up warming centres. Quebec City welcomed residents on Friday evening, while in Montreal, the Côte-des-Neiges—Notre-Dame-de-Grâce borough said four buildings would be open on Saturday for those still without power.

 

It’s the biggest service interruption since the January 1998 Ice Storm, when up to 1.4 million customers were without power in the dead of winter and it took weeks to reestablish electricity to all.

 

At the height of Friday’s storm, close to 1 million customers were affected by outages.

 

Hydro said it had more than 1,000 employees on the ground and was also hiring private companies and asking neighbouring jurisdictions for help.

 

But the damage was so widespread that it will take time to deal with the downed power lines that have caused 2,000 power failures across the province, Éric Filion, president of Hydro’s distribution division, told a hastily arranged news conference Friday afternoon.

 

“That’s more than 2,000 places that our teams have to visit to make repairs,” he said. “We have a lot of work to do.”