Answered question

Help Make a payment again?

Hello, there was a lack of money on my account, so the money was not debited yesterday, but I have added money to my account, could you please make a transaction at so my internet can be reactivated? Thank you

Caroline

Caroline

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Level: 0

11 / 100
points

: over 1 year ago

Category: About my account

Category: Payment

Answer count: 7 answers

Author name: Caroline

Date: November 01, 2019

Hits: viewed 70 times

question: q

Mike

Mike

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Level: 4

5000 / 5000
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From this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue

IMPORTANT

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.
Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

Author name: Mike

Date: November 01, 2019

: over 1 year ago

Answer likes

answer: a

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Caroline

User level

Level: 0

11 / 100
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I don't have any other credit cards so I can't add any to make modifications.

Author name: Caroline

Date: November 01, 2019

: over 1 year ago

Answer likes

answer: a

Edit

Fizzy

Fizzy

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Level: 4

5000 / 5000
points

You need to have a card regsistered on your account.

If you need a card for emergency use, Canada Post offers them here

Author name: Fizzy

Date: November 01, 2019

: over 1 year ago

Answer likes

answer: a

Edit

Mike

Mike

User level

Level: 4

5000 / 5000
points

If you put money on your credit card, and you do not have the button contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.