Answered question

Wifi modem not starting after power outage?

The power went out, then came back on but the modem won't start up at all. No lights

Matthew
Matthew

Matthew

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After plugging the modem into a working outlet, you should start to see at least the power light come on.

 

The Fizz modem does not have any user serviceable parts.

Customers must contact Fizz support to get the modem tested/replaced.

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Other answers

Unplug the modem for a minute. Try plugging it into another outlet, one that you know is working.

 

Btw are you using a surge protector for your modem? If not, it is possible the blackout may have zapped your modem.

In this case, the modem will need to be replaced.

Matthew
Matthew

Matthew

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I have done that. Same thing, no power at all.

Lucas
Lucas

Lucas

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Try to troubleshoot. It could be that the power outage fried something in the modem.

It could also be the power outlet.

If you’re sure it’s the router/modem, contact support as soon as possible

If no lights, then a problem is with the modem unit or the plug. Check your household breaker or try another appliance in that wall plug.

 

Other possibility, as mentioned is that your modem is dead, should there have been a power/signal surge. Look to see the troubleshooting steps for your particular modem. There might be a user accessible fuse that you can inspect.

Beter
Beter

Beter

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Try checking the power supply and the power bar wich you re plugged in

If the modem been fried because of power surge, The best advise (as mentioned above) is to use a surge protector with all electronic appliances, even LED TVs, it's not expensive and saves you money and headache.