How do I change my plan?

To change your plan:

1.  Go to My Plans in your Fizz account.
2. Scroll to the plan you wish to change.
3. Click on Manage and then Adjust your plan.
4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
5. As you adjust your plan details, you will see your new monthly fee in the box below.
6. When you like what you see, click Save Changes.
7. Changes take effect at the start of your next payment cycle.

Thanks Mike. But that seems to be the problem. Under my plan, I don't have anything showing. It actually is asking me to create a plan, which is weird as I have one !? Any idea why?

You definitely do not need to order a new SIM card and you should be able to make changes to your plan as per Mike’s directions.
Is it possible that you created two different accounts and you are not logged into the correct one? Just thinking out loud...

Thank you everyone for your help. Tried different browser, i only have one account which contains all my info and confirmation of my SIM card etc...
How do I get in contact with a rep from fizz so they can look into this?

Just a warning note that if you signed up before October 17, then you are benefiting from a discounted rate (at least until early 2020) that will disappear if you make changes to your plan. Best to contact Fizz about this as well.