Answered question

Cannot add a new card because of maximum number of cards on my account

I am trying to add a new card to my account but it does not work because I have reached the maximum number of cards on my account. I tried to delete my current card but it does not work neither because it is associated with an active plan. I have cleared my browsing data/cookies as one of the staff recommended in another post but all these methods have failed. No one is answering through facebook messenger so I am now trying to get attention here. Any one who can help?

claris
claris

claris

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Hello claris

Is it a Canadian Visa credit/debit card or MasterCard credit card registered with a bank?

I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement.

For more about accepted payment methods, please check:

https://fizz.ca/en/faq/what-payment-methods-can-i-use

Thank you for your understanding and collaboration.

Have an amazing and spooky day!

Catalin

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Other answers

For this kind of error you need to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to any help page, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.