Answered question

Rewards for Mobile and Internet?

Hi!
I have both Internet and Mobile from Fizz. I understand that I can use only 1 reward on my level but is it 1 reward for Internet and 1 for Mobile...? I have one enabled for Internet but it seems that I cannot add or change this existing one to a 500MB mobile upgrade. Any experiences with this?
Thanks!

Daniel
Daniel

Daniel

User level
Level
0
11 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Yes you have slots from each plan

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Other answers

MT
MT

MT

User level
Level
3
2225 / 5000
points

You should have the same number of slots for each plan and they can be used at the same time

I made the same mistake and accepted the 250MB upgrade prematurely. Now that I received the 500MB, I can use it until the 250MB gets activated, and then I should be able to swap that out with the 500MB for the next month.

Wielder
Wielder

Wielder

User level
Level
0
20 / 100
points

Be careful when swapping upgrades... it seems that it takes one cycle to remove an upgrade, and another to add its replacement.

Daniel
Daniel

Daniel

User level
Level
0
11 / 100
points

Thanks for the answers! Finally I contacted support and there is some issue with my account so that I cannot se a separate slot for my Mobile plan that they will fix.