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Applying rewards?

Anyone else unable to apply rewards? I don’t see the option that’s supposed to pop up on screen to apply rewards. I’ve tried mobile, PC, Chrome and Safari. Nothing shows up to apply reward. I have plenty rewards and I’m level 4 right now. I don’t even see reward “slots” that some of you have mentioned.

I contacted support a few days ago and they told me that it has been escalated. Just wondering if this is a widespread problem.

Nicolas

Nicolas

User level
Level
1
566 / 750
points
9 months ago
Category
About my account
Category
My Rewards
Answer count
3 answers
Author name
Nicolas
Date
October 29, 2019
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Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Someone else had same issue 10 days ago

https://community.fizz.ca/questions/2121637-anyone-else-upgrades-desactivated-upgrade-slots-disappeared

 

They had to contact Fizz customer service to get it resolved.

Author name
Fizzy
Date
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answer
a

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Elizabeth

Elizabeth

User level
Level
2
885 / 2000
points

Haven't had this issue. I'd suggest contacting them again

Author name
Elizabeth
Date
Answer likes
answer
a
SittingRam
SittingRam

SittingRam

User level
Level
3
3011 / 5000
points

I had the same issue on the first month. Then it just started working afterwards.
Make sure to disable your pop-up blocker just in case

Author name
SittingRam
Date
Answer likes
answer
a

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