Answered question

Text message problems

Some times I get problems with txt messages.
I can text someone and it works fine. Then suddenly I get a text from them and after that ONE text I can no longer text with that person.
Things are fine and they suddenly I get a text saying:
"You have a message awaiting retrieval Click the button below to download it."

I press "download now"

It then says
"Your message is queued to be downloaded"

It never ever provides the text message after that.

Then if you look at your text messages again the first message shows up again:
"You have a message awaiting retrieval. Click the button below to download it".

Last time this was happening I talked to FIZZ forever, and they just claimed it was because they haven't "released" to the public full service things again...

So why is the problem happening again.

MB
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MB

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Whizz
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Team

Hello MB,

Can you please reply to the last e-mail my colleague has sent you regarding the issue? Can you please also attach screenshots with the APN and specify the model of your phone in the e-mail along with a few mobile numbers with which you encountered the issue? Before that, if possible, please test with a different phone as well.

Thank you for your cooperation.

Have a good day.

Catalin

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Other answers

Mike
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For me this never happen
You should take the time to report it again to Fizz in order to be solved

Code_KRUEW
Code_KRUEW

Code_KRUEW

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You received a MMS message which needs to be downloaded over data. Do you have a data plan or a data upgrade applied to your account? Your APN settings for MMS needs to be configured as well. Fizz APN settings are:

 

 

APN: mobile.bm

MMSC: http://mms.mobile.bm

MMS proxy: mmsproxy.mobile.bm

MMS port: 80

APN type: default,mms,supl

 

You can look at this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

The other thing you may need to do is turn off your wifi temporarily to download the message.

redguitar2
redguitar2

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That's an MMS message. A good first step is to re-enter the APN settings. The easiest and quickest way to do this is following these steps:

Log into your Fizz account and follow this path:
My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications

You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).

Install these two (2) configurations.

If a PIN code is required, enter 1234.


You can also check out this video by fizz: https://youtu.be/B5vbmV_U4VQ

Fizzy
Fizzy

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If you are seeing the message "Your message is queued to be downloaded", then by all means you should make sure your APN is setup and Data is enabled.

What phone are you using? And are you using the native messaging app or a customized app?

MB
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MB

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My APN is configured as you have said.
I have a data plan that works.
Still doesn't work.

Elizabeth
Elizabeth

Elizabeth

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that's unusual, try contacting fizz

Code_KRUEW
Code_KRUEW

Code_KRUEW

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MB, did you try turning off your WiFi temporarily? Check your APN settings carefully, a small typo will make it fail

MB
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Yes, I have all the settings right.
(And as I said before fizz already checked that before they copped out saying - blame their unreleased network can't help you).

Now today I've received 2 texts from people (with the same weird error message showing) who say they never texted me when I asked who they were.
The are complete strangers, who I do not know, from a different province.
they said their phone shows they didn't txt me, but my phone shows I received texts from them.

Something weird is going on with texts suddenly...

MB
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MB

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and yes wifi is off