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Connection issue

The technician delivered my modem and said you just need to plug the cable in and the power cord and it will work. Then he left.Been plug for more then 45 min and no signal.

Francis
Francis

Francis

User level
Level
0
22 / 100
points
over 1 year ago
Category
Internet
Category
Technical Issues
Answer count
4 answers
Author name
Francis
Date
October 28, 2019
Hits
viewed 33 times
question
q
Mike

Mike

User level
Level
4
5000 / 5000
points

Check if the coaxial cable is well connected
The technician must verify you cable, he need to check the signal quality
If he didn't contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Author name
Mike
Date
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answer
a

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Francis
Francis

Francis

User level
Level
0
22 / 100
points

I did check the cable . I even change it for the one you provide in the box. Still no signal at all. I did mention to the technician that I was with Videotron but ling time ago. They might cut the cable since then.

Author name
Francis
Date
Answer likes
answer
a
SittingRam

SittingRam

User level
Level
3
3011 / 5000
points

It would seem as though many of videotron's technicians feel some sort of apathy towards their fizz installations. I wonder if they are paid less well or accorded a very tight timeframe when it comes to dealing with fizz customers.
I hope you get a solution soon

Author name
SittingRam
Date
Answer likes
answer
a
Francis
Francis

Francis

User level
Level
0
22 / 100
points

I send a contact form because the chat bubble never appear. If they don’t send back this guy tonight, I will resign they contract. What kind of services is this. Not even use the tester that he had his in hand to verify if I had a signal.

Author name
Francis
Date
Answer likes
answer
a

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