Answered question

? tech not showing and sending email that you were not home

Lie email on tech not showing on door and telling that you did not open door
what kind of service that is

abdul
abdul

abdul

User level
Level
0
1 / 100
point
 
That's not very professionnal, you have no other choice than take an another one.
To reschedule your technician appointment:
  1. Log into your account and go to Manage plan.
  2. Click on Appointments.
  3. Here you will be able to see a complete list of all your past and future appointments.
  4. Scroll to the appointment you wish to modify.
  • To reschedule an appointment, click on Reschedule.
    • This will open the booking interface. Select a new day and time slot and click Save.
  • To cancel an appointment, click on Cancel.
    • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

 

The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

 

You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over. 

 

You can contact the support to tell them how unhappy situation it is and make a complaint

CHAT

Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Khal
Khal

Khal

User level
Level
2
1135 / 2000
points

That's extremely unprofessional. Did you pay the $30 to have them install your modem? Or were they supposed to just drop the device off to you? If it's the former then I would definitely ask for a refund if I were you.