Answered question

I just received my new fizz sim card then when i tried to activate it, it says sim card already assigned to a member ?

I tried activating but it says assigned to a member

Cheran
Cheran

Cheran

User level
Level
0
2 / 100
points

Contact Fizz support to resolve this issue

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Pay close attention to characters that are similar, such as O and 0, as well as I and 1.

 

 

If you need a referral code this is mine K61CD, with this code you will receive 25$ to be applied to your 3rd payment.

It is important to add the referral code must be used during the creation of your plan when the taxes are shown

Alfio
Alfio

Alfio

User level
Level
3
2499 / 5000
points

I have had better luck contacting Fizz on Facebook ...
https://fizz.ca/en/contact-us

Call the support

https://fizz.ca/en/node/2701

Chat with us

Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Our business hours

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours

Leave us a message.

If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger, WhatsApp or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.