Answered question

Card problem?

How do you get rid of credit cards on your account?

Kym
Kym

Kym

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Having difficulties, and you reached the maximum number of credit card
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If a message informing you that you have reached the maximum number of attempts pops up, contact FIZZ Customer Service team here; https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what... , log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours.
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If you are trying to add a new card ;
First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.
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You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.
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IMPORTANT
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special words (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling

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Other answers

If you have an active plan, you have to have at least 1 card regstered for it.

 

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If you are having problems to add or replace your credit card, contact Fizz support.