or Ask a question

Answered question

How do I communicate with Fizz when I dont have facebook or Twitter?

Hi I'm trying to change my credit card but it says that I can't because I have the maximum of credit cards. I only have one. I don't have facebook or Twitter how do I reach you?

Juan
Juan

Juan

User level
Level
0
2 / 100
points
11 months ago
Category
About my account
Category
Payment
Answer count
6 answers
Author name
Juan
Date
October 25, 2019
Hits
viewed 90 times
question
q
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Juan,

I am sorry for the inconvenience. In this case you will need to delete your cookies before you try again. You will need to make sure that you are using only a Canadian payment method that is accepted by the system, here you can find the ones that are:  https://fizz.ca/en/faq/what-payment-methods-can-i-use  .
Regarding the billing address, you will need to contact your bank and ask for a bank statement where you can see the billing address that they have on their end. You will need to enter it manually as exactly as it appears on the statement. In the process, if you get any error, please take a screenshot where we can see the fields with the info that you are entering and the error message. In the case that we will need to escalate your issue to our technical team it will be very helpful.

I have reset the limit for your account. You may try again, but please double check again all the information before you start the process.

Thank you very much for your kind understanding and cooperation.
Have a wonderful day!
-Bogdan

Author name
Whizz
Date
Answer likes
answer
a

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

CHAT

Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

  • connectez vous sur votre compte
  • allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
    tous les jours de 8h à 21h (HNE).
  • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

 

 

Author name
Mike
Date
Answer likes
answer
a
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Here how to do

CHAT

  • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name
Mike
Date
Answer likes
answer
a
Genoveva
Genoveva

Genoveva

User level
Level
1
410 / 750
points

Some times that famous chat bubble on the support page can be quite evasive. Keep on checking and eventually it will show up. Once you get in touch with them, they can reste your account quite easily. It seems to be a fairly common thing

Author name
Genoveva
Date
Answer likes
answer
a
.

.

User level
Level
1
472 / 750
points

Another way to contact support is through your Fizz online account. Once you log-in, you can go to My Profile > Contact Forms then choose the appropriate subject from the drop-down menu (ex.: "Submit a complaint"). You'll then be able to describe your issue and send it off. Good luck!

Author name
.
Date
Answer likes
answer
a
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Juan,

Author name
Whizz
Date
Answer likes
answer
a

Didn't find your answer ?

Fizz