Answered question

Can't pay for the sim card?

When it comes to the payment I get the message that I overused the amount of credit cards for payment. In my payment methods none of the credit cards is added and when I try to add one I get the same message. Please, help me solve this problem.
Thank you)

Oleksii
Oleksii

Oleksii

User level
Level
0
1 / 100
point

You have to contact Fizz support so they can reset the limit for you.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

 

What payment methods can I use?

 

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

 

Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method

 

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

 

  • The name of the street (Ave, avenue)
  • Special words (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling

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Other answers

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

You have to contact customer service to get them to reset that part of your account so that you can add in a new payment method. This is an old and well known bug.