Answered question

Can't update payment

I can't pay for my mobile service

Jeanclaude
Jeanclaude

Jeanclaude

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Here are the accepted methods of payment

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

If there is a problem with your account, you can contact Fizz support for help.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
Mike

Mike

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If you need to update your payment here the guide
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...

You need to contact Fizz customer support if you're having issues paying/updating your payment method.

 

You can either chat with them online or send them a message and they'll reply back to your email.

To chat: You'll need to make sure you're logged in then go to Solution Hub and click on any of the questions (e.g. https://fizz.ca/en/faq/activate) After a little while you should be able to see a green chat bubble in the right-hand corner of the page.

To send them a message: Log in to your account, click on "My Profile" then "Contact Forms". Now "choose a subject" and "submit a complaint".

Jason
Jason

Jason

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You can contact the customer service on Facebook. They are very helpful and reactive.