Answered question
I received my SIM card on sunday and followed all the steps to have my number transfered from Rogers to fizz. I ented my activation code for my SIM card and chose and plan and it said I had to wait maybe 2 hours before I received an email from Fizz saying I could pop my SIM card in. I never got that email and on wednesday, my services were cut with rogers. Long story short, Rogers unlocked my phone and I was able to put my sim card in and everything is working in terms of network. However, on my profil it still says that my activation is pending and when I enter again my SIM card activation number is says it's active with a user... I'm super confused on what i'm supposed to do now.
Contact the support probably only a gui problem or try to use a different browser
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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Julie, as mentioned by Mike, it might be GUI issue. Try logging out and back in to your account first. If that does not work, then contact Fizz.
