Answered question

Technical issue-Internet-Installation-Reschedule?

I had an installation scheduled for this Saturday October 26 and received an Email that I need to re scheduled. I need an appointment as soon as possible as I am without internet now and need it for school. Can you re schedule my appointment ASAP?

Aaron
Aaron

Aaron

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2 / 100
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Here we are users

usually the appointment is the first available slot

you can try to reschedule ythe appointemnt yourself to see if you are able to find any free slot

You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

To reschedule your technician appointment:
  1. Log into your account and go to Manage plan.
  2. Click on Appointments.
  3. Here you will be able to see a complete list of all your past and future appointments.
  4. Scroll to the appointment you wish to modify.
  • To reschedule an appointment, click on Reschedule.
    • This will open the booking interface. Select a new day and time slot and click Save.
    • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
  • To cancel an appointment, click on Cancel.
    • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

 

The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

 

You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.  

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Other answers

I do miss the advantage of speaking to a live person who can make a difference.

 

Many moons ago I was supposed to receive internet installation on a weekday after 6pm.

I really appreciated the flexibility of the company to offer evening appointment for the installation.

I was assured several times that the technician would arrive on the scheduled day after 6pm.

 

When we got home at 5:30pm, I saw a note stuck on my door. The techinician wrote you were not home, so you will have to reschedule your appointment. I was so upset, I called the company to ask what happened. They put me on hold (presumably to contact the technician) and after a few mintues told me I will have to reschedule the appointment. At that point, I thought to myself if it starts off badly like this, what can I possibly expect next? I already had a backup service in mind, so I poiltely told the employee on the phone that I will cancel the installation, I don't want the service any more.

 

He asked me to hold again. After about 5 minutes, a supervisor came on the phone to speak with me. He apologized for the delay and told me the technician is returning now to do the install.

 

The technician showed up 15 minutes later, was very polite, apologized and told me it was a very long day for him. He completed the installation in about 15 minutes. I ended up staying with that company's service for many years.

Tatiana
Tatiana

Tatiana

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11 / 100
points

same here! I need the internet installed asap, as I work from home and I have some online meeting scheduled already!! I got exactly the same message today and the next available date is november 6!! it is way too late! I want to cancel the internet with fizz and get another provider that will respect the deadlines. like the other users wrote - if it starts bad, what can you expect from the monthly service??