Answered question

Didn't receive my SIM card, what should I do?

Hi I was supposed to get my SIM card 2 weeks ago, but didn't. The delivery status shows that it was delivered on time but the signature is not mine. Can you send me another one please? Thank you.

Yasmine
Yasmine

Yasmine

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0
3 / 100
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2 weeks? Yikes... You should contact fizz customer support for help regarding this issue. You can either chat with them online or send them a message and they'll reply back to your email.

To chat: You'll need to make sure you're logged in then go to Solution Hub and click on any of the questions (e.g. https://fizz.ca/en/faq/activate) After a little while you should be able to see a green chat bubble in the right-hand corner of the page.

To send them a message: Log in to your account, click on "My Profile" then "Contact Forms". Now "choose a subject" and "submit a complaint".

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Other answers

Fizzy
Fizzy

Fizzy

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4
5000 / 5000
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This is a public forum. Most of us here are users / customers like yourself.

You will have to contact Fizz support. Usually they will ask you to order another SIM card. Once you activate your mobile plan, you must contact them and they will refund you for the SIM you did not receive.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

DIANA
DIANA

DIANA

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1
227 / 750
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just check around
they usually drop in front of door.
or check your neighbors

It is probably lost or stolen. Contact customer service, they will ask you to buy another one and once you active the new one then they will refund the first one that you never received.

Changsheng
Changsheng

Changsheng

User level
Level
0
25 / 100
points

Usually it take 2-3 days. If not, just check around. I found it in the paper basket in my building.