Answered question

Late payments and referral codes?

So my friend used my referral code.

She then underwent a problem with the bank and her credit card got cut off for a month, and so she didn't pay her fizz bill for that month (second month)

Then the bank realized it was a system mess up, her card got back on and she paid 2 months worth on the 3rd month.

In the referral listing I do not see anything pending, but I had only checked for this during her 3rd month.

Do you guys think the refferal was booted because of the skipped month or just another case of fizz skipping on the refferal?

Thanks you!!!

Steven
Steven

Steven

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Yes the referral will be cancelled if your friend does not pay for her plan on time.

In this case, since your friend has paid, I am not sure if Fizz support can help.

 

You may contact them and let us know if they can help to re-establish the referral.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

If you contact fizz and explain the situation, they might understand and help both you & your friend get the referral bonus. I had some issues with the referral bonus before and they helped me with it so I'm hopeful... Can't guarantee anything tho since your situation is different than mine but it doesn't hurt to try. Hopefully it works out for you too!