Answered question

Possible to merge an existing Fizz account with mine?

I understand that you can add a new Fizz member to your existing account, so that you would then manage their plan under your account. However, I was wondering if it would be possible to do the same with an existing Fizz member who already has their own account? Has anyone done this?

I think we are not allowed to do this. You would have to create a new plan and cancel the existing one.

To be sure, you can ask your question to Fizz customer support.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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