Answered question

Home internet stopped working ?

Hi, there was a mistake with my monthly payment and my internet service was stopped. I fixed the problem and the payement went through. However, I still don't have internet service. What can I do to fix this issue? Thank you

alaa
alaa

alaa

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If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:.

  1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.
  2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

 

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

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Other answers

Mike
Mike

Mike

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Try to reboot the modem, and also contact the support

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Mike
Mike

Mike

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4
5000 / 5000
points

@Fizzy , Alaa wrote that the payment went through

I guess the important part was:

 

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

 

Good idea to try restarting modem now.

GOAT
GOAT

GOAT

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Contact Fizz via Facebook

Sanjay
Sanjay

Sanjay

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1
339 / 750
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contact support with the chat bubble